Please Note Our policies and procedures are subject to change. We actively review any new guidelines and adjust our Q&A as necessary. The below information is updated as of May 21, 2020.
Our thoughts go out to all the families affected by COVID-19. We want to offer support as we navigate these challenging times together. In response to the COVID-19, our kids, staff, and extended Trackers community is our top priority. We are closely reviewing and updating how we move forward based upon guidance from Oregon Health Authority and recommendations from the American Camp Association. Please read below for the latest information. We want to help answer your questions about how Trackers is preparing for summer for your family.
What is happening with overnight camps? We are anticipating possible new guidance for overnight camps from the Oregon Health Authority and we will let you know more about them as soon as we can.
Will day camps be offered? Yes! We are excited to offer in-person day camps for our kids. Summer camp in the great outdoors is still one of the best ways to keep kids safe and socially distanced this summer - while making the most of every moment in the already too-short window of just being a kid.
Our experienced staff is making adaptations to our programs based on Oregon Health Authority guidelines. Our goal, give kids a chance to get out of the house and connect with nature.
How will check in / out change? Check-in and check-out times may be staggered. This may result in minor shifts in camp times. To follow Oregon Health Authority guidelines to maintain stable groups for our campers, we do not plan on currently offering after camp. To spread out check-in, we may add more pick-up and drop-off locations near our primary drop-off areas - especially for SE Portland. We will notify you of updated locations as we secure them.
What about health checks? We ask parents to take their child's temperature every morning. If your child has any symptoms of being sick, please stay home for the safety of everyone. Trackers will credit you for that time. We are also planning an efficient and in-depth daily health check for staff and students at drop-off each day.
What is your plan for transportation? At this time, our buses will be limited to a stable cohort to ensure social distancing. That means Trackers will use more vehicles and also reduce which programs and the number of days we transport for. The positive result, less time on buses and more time for activities.
How will you handle the camp equipment? Each camper is consistently assigned their own items/equipment. All equipment will be sanitized regularly.
Why do kids need camp now? What kids need now more than ever is care, connection and education. We strongly believe that in these times, education that is outdoors is best. Kids need the fresh air, new experiences and a chance to connect with friends - which all can be done outdoors for better social distancing. Also, this summer many parents are in critical need as they go back to work.
We realize this may not be best fit for everyone, so we are making the following options available for parents: a full camp credit, on your Trackers account, towards future programs; or we are extending our standard April refund policy of 75% for the month of May.
That said, this is not a time for a one-size-fits-all thinking. It is a time for personal action and responsibility. Our focus at Trackers is personal and community connection. We want parents to reach out to us directly if they have a different need. We will do our best to find a solution that best helps your family.
How will Trackers will connect with my family? In response to increased parent communication, we are growing our customer service team for this month. We will try to touch base with everyone as quickly as we can so that we can listen to those specific needs and do our best to help each family.
Will your programs change? Some camp programs will change slightly. Our goal is to maintain the integrity of our camp activities while adapting to evolving state health and safety guidelines.
Hand washing We will provide hand sanitizer and handwashing stations, working to make sure each camper and staff uses them often throughout the day.
Will campers wear masks? Per current procedures, campers will be required to bring masks and wear them during transportation and other situations in which sufficient social distancing is not possible.
Is Trackers keeping online camp? Yes. We are working hard to bring you the high-quality adventure, fun, and learning that you have come to expect from Trackers, in a new online format. We have three options: Backyard Classroom (academic content outdoors based on common-core standards), Trackers Kids (fun and educational interactive courses in our Rangers, Wilders, Artisans, and Mariners guilds) and Trackers Skills (instructional and interactive courses for adults). You can find out more on our online programming page.
Are there still spaces in the 2020 summer programs? Registration is currently open for our extensive summer camp themes for 2020. Our goal is to continue providing the summer camp programming that Trackers does best—exploring nature in small groups in outdoor, open-air spaces.
Cancellation Policy We realize there are a lot of unknowns right now. That's why we've added an additional option to our cancellation policy that provides you with confidence in this uncertain terrain and allows you to register without concern. If your family needs to cancel a registration because they are directly impacted by Covid-19 (even after camp begins) there will be no cancellation fees and you will receive your full purchase price as a transferable credit for any future Trackers program, valid until the end of December 2022.